At VBKS Natural Products, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we offer refunds and returns under the conditions outlined below.
1. Eligibility for Returns
- Products must be unused, unopened, and in the same condition as when you received them.
- Returns must be requested within 7 days of receiving the product.
- Perishable or consumable items may not be eligible for return unless damaged or defective.
2. Damaged or Defective Items
If your product arrives damaged or defective:
- Please contact us immediately at contact@vbksnaturals.com with your order number and a photo of the item.
- We will offer a replacement or full refund.
3. Refund Process
- Refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the returned product.
- Shipping charges are non-refundable, unless the return is due to our error.
4. Return Process
To return a product:
- Contact us at contact@vbksnaturals.com with your order details.
- Pack the item securely in its original packaging.
- Ship the product to the address provided by our support team.
5. Non-Returnable Items
- Opened or used products
- Perishable items (fruits, fresh produce) unless damaged/defective
- Products marked as “final sale”
6. Contact Us
For any questions regarding refunds or returns, please reach out to:
Email: contact@vbksnaturals.com